Orders placed before 3:00pm EST Mon-Fri are typically shipped the same day. Orders placed after 3:00pm EST or on weekends or holidays will ship the following business day. Some products however, require 5-10 business days to ship. If any of the items in your cart are marked as such, your entire order will be held until all items can be shipped together.
Our primary domestic carriers are UPS and USPS Priority Mail. The choice of carrier depends upon the size of the shipment. Our primary international carrier is the United States Postal Service (USPS). Any packages shipped to Alaska, Hawaii or a PO Box will also be shipped USPS Priority Mail.
Estimated UPS transit times can be found [ here ].
Typical USPS transit times are as follows:
- Domestic Orders: 2-7 days (Priority Mail)
- Alaska, Hawaii or Canadian Orders: 4-10 days
- International Orders: 7 days to 4 weeks depending on country destination
If you have special concerns or need expedited service, please call 1-423-926-0980 or email firstname.lastname@example.org
International Shipping Fees
International shipping fees are calculated based on total product weight. If the amount estimated on the site is different from what it will actually cost to ship, we will contact you to confirm the new amount before your order ships and before your credit card is charged.
9.75% Sales Tax applies ONLY to orders shipped to Tennessee. If a coupon or discount is being used, that amount will be subtracted before tax is calculated.
Please Note: You must notify Customer Service of a shipping discrepancy no later than 7 days from the invoice/ship date. Requests received after 7 days cannot be honored.